Even when the training ends and the proctor officially becomes a staff member, their performance evaluation does not stop. The head of the asynchronous division always double-checks all videos with identified violations and randomly reviews exams without violations. The synchronous division reviews all records and explores the proctor's actions every few months.
In case of disputable situations, the proctoring department carefully analyzes the video and the proctor's actions. Sometimes the video is reviewed by a group of specialists to get a second opinion.
Generally, training never ends, even for experienced employees. With each exam, students become more and more inventive and come up with new ways to cheat. Therefore, experts gather all information on the violators' actions, analyze it and find ways to prevent cheating. The internal instructions for proctors are also regularly updated. We believe that combining extensive experience with the new knowledge integration is the best way to train proctors.
At Examus, we offer a monetary motivation system for our proctors. The salary of specialists directly depends on the efficiency and quality of their work. There are both rewards for competence and penalties for poor performance. Overtime and additional duties are charged separately. This approach allows us to find conscientious and punctual workers and weed out those whose values don't match Examus philosophy.
As a result, a multi-stage system for assessing knowledge and skills, constant monitoring, training with a gradual increase in workload and level of responsibility allows us to select and nurture the most trained and competent proctors.